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My Treo is in a RESET LOOP! How do I stop it?
Does VolumeCare work with BlueTooth headsets?
How do I configure BTMute?
VolumeCare is not Working
VolumeCare is asking for a License Key
Trial Version of VolumeCare – How do I install License keys?
Replacement License Key Instructions
WebSiteLicense Key Levels
Manually
SMS
If your Treo is continually resetting itself over an over again, this is how to recover from this condition without having to Hard reset your device!
1) Press and HOLD the 5-way UP navigation control
2) Press and release the reset button on the back of the Treo
3) Continue to hold the 5-way UP navigation until the Treo displays the Preferences screen or the Phone application
4) Release the 5-way UP navigation key
5) Press the Green Phone button to display the phone application
6) Enter this error code number into the phone application and then hit DIAL/SEND
SPRINT: ##377
Verizon: #*#377
GSM: #*377
7) If there is an application name listed that you are familiar with, remove that application or move that application to the SD Card then go to step 29
8) If going to the default application screen (Launcher) causes another reset loop, repeat steps 1-4 and then go to the next step
9) HotSync the application FileZ to your Treo (http://GoTreoSoftware.com/downloads/ota/3rdparty/filez.prc)
10) Press the GREEN phone button to enter the phone application
11) Press the menu key or tap on carrier name in the upper left corner of the phone application display to open the menu system
12) Select EDIT FAVORITES PAGES....
13) Tap on the first EMPTY Favorites entry
14) Wait for the Add Favorites screen to appear
15) For TYPE select APPLICATION
16) Tap on LABEL
17) Find and Select the application FILEZ from the list
18) Select OK
19) Select DONE
20) Press the 5-WAY DOWN to open the favorites area in the phone application
21) Find the new FILEZ entry in the favorites and TAP on it to run the FILEZ application
22) Wait for the FILEZ application to display its screen
23) Tap on VIEW AND EDIT FILES
24) Tap on the arrow ( |> ) next to the word INTERNAL
25) Scroll to the applicaiton you need to delete
26) Tap on the target application name. A small check mark will appear next to the application name
27) Tap on the name FILEZ in the upper left corner of the screen to open the menu screen
28) Select DELETE and say YES to the confirmation
29) Press and release the RESET button on the back of the Treo
30) If a reset loop continues return to step 1 until the reset loop stops.
Unfortunately, VolumeCare is not advertised to change the volume on BlueTooth headsets. The product called BTmute does work on some versions of the Treo 650 ROM's. Other than BTmute, there is no solution in the market today that will effect BlueTooth volume.
Basically, the application will bump up the volume by about 20% by doing its job "after" the BlueTooth headset and the Treo had configured themselves during a call. So the timeout values in BTmute describe the amount of time BTmute should wait for the Bluetooth/Treo connection to be established before BTmute did its job. If BTmute did its job before the connection was established, BTmute would not increase the volume. So set the times to a time *longer* than the amount of time it takes for this connection to be made.
Here are some things to check:
1) Obtain the newest version of VolumeCare from: Get VolumeCare Here
2) Is VolumeCare Enabled? Check the main screen of VolumeCare in the upper right hand corner.
3) Is VolumeCare installed in the Treo’s main memory? It will not work from an SD Card.
4) The new VolumeCare volume graph will only display when you are on a phone call.
5) The VolumeCare volume graph will only display when you are using the Treo's built in speakers or a wired headset during a call. VolumeCare is disabled when any Bluetooth device is active.
6) Make sure you have the proper speaker type enabled in the Phone Mode configuration screen.
7) Uncheck the ENABLED box in the main screen of VolumeCare. Then press the GREEN Phone Button on your Treo keyboard. Now go back into VolumeCare and Check the ENABLED box in the main VolumeCare screen. Now make a phone call and see if VolumeCare works.
If none of these things help, please write to support@GoTreoSoftware.com.
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There is still a location for a license key because VolumeCare can now take 3 license keys. A new module is available in the release I sent to you called Bypass. VolumeCare now has the ability to bypass the headset jack in the event the headset jack has a hardware failure. This is a very common failure on the 650's and when this jack fails, it renders your Treo useless!
You should see that your license level correctly reflected in the field just above the license key.
In the order confirmation you got from PalmGear, there should have been instructions to download the official copy of VolumeCare before you try to install the license key. I have attached the new version of VolumeCare to this email for you to install. After installing, you will see there is a location to enter your license key.
If your license key is not accepted, follow either procedure below to request a replacement license key:
Please follow the link: Replacement Key Link (http://www.gotreosoftware.com/support/lost_serial.php)
Please send all of the information from the "Display ID Information" menu item in VolumeCare and I will gladly recreate a license key(s) for you. All replacement license keys require this information in order to create the new key(s). To get to this menu screen:
VolumeCare VERSION 5.x
1) Go into VolumeCare
2) press the MENU key
3) select HELP from the menu selections
4) select DISPLAY ID INFORMATION from the menu list
5) send me all of the information you see in this screen
VolumeCare VERSION 6.x and RingCare VERSION 2.x
1) Go into VolumeCare/RingCare
2) Tap on the LICENSE KEY MANGEMENT link in the main page
3) Tap on the NEW KEY button next to the label VolumeCare/RingCare
4) Select NO to the internet message
5) Send me all of the information you see in this screen
6) Tap on the SEND VIA TEXT MESSAGE button
Unregistered – No license keys have been entered
Basic – The license key for the Basic version of VolumeCare has been entered
PRO– The license key for the PRO version of VolumeCare has been entered
Basic/Bypass – The license key for the Basic version and the Bypass module of VolumeCare has been entered
PRO/Bypass – The license key for the Basic version and the Bypass module of VolumeCare has been entered
My business practice is to not charge for upgrades once you have purchased a product from me. So when I create new significant feature(s) that have taken a significant amount of developement time, I release those features as *optional* add-on's to the base product. IN this way, people can stay current with the base product and optionally take advantage of new features as they become available. So this is what you see today with VolumeCare. A base product priced at $14.95 and the Pro Upgrade is priced at $5.00. Now there is an additional module called “Bypass” that is priced at $11.95.
Absolutely you can upgrade! You will never have to purchase features from GoTreo more than once!
VolumeCare Basic free upgrade to VolumeCare 5 Basic
VolumeCare plus Add-On free upgrade to VolumeCare 5 Pro
New versions can always be found here: http://gotreosoftware.com/modules.php?name=Downloads&d_op=viewdownload&cid=12
What is possible though is that you have experienced the *very* well known Headset Jack hardware failure. This problem has nothing to do with VolumeCare but sometimes it happens and people first think it was the software that caused the failure. When the headset jack fails it can cause crack at the beginning followed by a complete loss of speakers. Sometimes it is only the handset or the speaker phone. Other times it is all speakers and the MIC. What happens is that the headset jack fails and causes the Treo to think it has a headset plugged in permanently. So this cuts out all speaker activity and MIC activity. This is caused from 2 things: 1) a solder connection failure from the headset to the circuit board. This happens because there is no re-enforcement of the headset jack other than the solder connections. 2) The electrical connections themselves in the headset jack break and short out the jack making it think you have a jack inserted in to the jack all the time.
Again, this is a very common problem. I see many reports of this same condition a week and I have developed a solution that may help you. There is a new module to VolumeCare called "Bypass" that it works by making the Treo ignore the Headset Jack. The feature can be found in the Advanced Configuration screen of Phone Mode.
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VolumeCare does not currently work with the Treo 700w or any other windows mobile device. GoTreo Software is expanding its operations into the Windows Mobile environment in the very near future.
GoTreo Software Products for which trials are available were developed with only a single trial period in mind. There is no provision in the current product line to extend an expired trial.
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